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CUSTOMER SUCCESS TECHNOLOGIES
One-off revenue or Life-Time Value: The Choice is YOURS
You fought so hard to make the sale of your software. You should fight even harder to retain your victory. Retention, expansion and optimization are key in today’s hyper-competitive environment. Leaders are under pressure to scale their organizations - but not their costs.
A 2019 SaaS Capital Survey showed that best performing SaaS businesses are reporting revenue retention of 125%+
How do they do that?
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More than 30% of people are expected to continue working from home
How does this impact your customer service?
Customer Success Technologies (CST) offers advisory, consulting, and implementation services to architect, build and scale world-class Customer Success, Support and Professional Services operations.
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You can rely on CST to put you on the right success path before or as part of hiring a full-time team.
Having successfully built and scaled Services in a dozen companies, large and small, across verticals, cultures and geographies, CST has developed a practical framework and a proven delivery approach.
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This approach has delivered results repeatedly and with certainty.
96% renewal rate on a $100M recurring revenue base
PS revenue grew by 60% with 72% GPM—enabling company profitability
B2C 24x7 support with outstanding reviews—at 30% cost—as user base grew 4x to 1M+
"What to do when you see enormous sales opportunity but little focus on Customer Success: Call Elena at CST.
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I'm glad I reached out and had her guide our organization through thoughtful economic planning. The results were there and so was Elena throughout the process. Would hire her again in an instant. Highly recommend."
Chris Sternberg
President & COO
AutoGrid 2018
Contact us today to get started on your path for continued growth.
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